Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Take Care Cleaning Inc. (“we,” “us,” or “our”) DOES NOT share customer opt in information, including phone numbers, SMS consent records, or communication preferences, with any affiliates or third parties for marketing or promotional purposes.

All SMS opt in data and consent records are kept strictly confidential and are used solely for providing and supporting our services.

Information may only be shared with SMS service providers strictly for the purpose of delivering messages you have consented to receive.

1. Information We Collect

Personal Information

We may collect personal information including:

• Full name
• Email address
• Phone number
• Property address or service address
• Billing address
• Payment information when booking services
• Communication preferences
• SMS and email consent records with timestamps

Non Personal Information

We may automatically collect certain technical data including:

• IP address
• Browser type
• Device type
• Website usage behavior
• Cookies and analytics data
• Pages visited and interaction data

Customer Communication Information

We may collect and store:

• Appointment details
• Service history
• Customer support inquiries
• Customer preferences
• Service feedback
• Communication records

2. How We Use Your Information

We use your information to:

• Provide cleaning services
• Process payments and transactions
• Schedule and manage appointments
• Communicate with you regarding services
• Send appointment confirmations and updates
• Provide customer support
• Improve service quality and operations
• Maintain communication consent records
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell your personal information.

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into SMS messaging from Take Care Cleaners, you consent to receive messages related to your requested services.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support communications
• Follow up communications
• Review requests

Consent to receive SMS messages is not required to purchase services.

Opt In and Consent

We collect SMS consent through:

• Website forms
• Booking forms
• Direct customer request
• Verbal consent

We maintain timestamped records of consent.

We comply with:

• Canadian Anti Spam Legislation (CASL)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles

Opt Out Instructions

You may opt out at any time by replying:

STOP

You will receive confirmation and will no longer receive SMS messages.

All opt out requests are processed promptly.

Help and Support

Reply HELP for assistance.

Or contact:

support@takecarecleaners.com
https://takecarecleaners.com

Message Frequency and Rates

Message frequency varies based on service activity.

Message and data rates may apply depending on your carrier.

Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information, SMS consent, or opt in data will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with SMS service providers strictly to deliver messages you have consented to receive.

All other use excludes SMS opt in data and consent information.

We maintain strict controls to protect SMS consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information only with:

Service Providers

Trusted vendors assisting with:

• Payment processing
• Booking and scheduling
• Messaging delivery
• Website hosting
• Customer support systems

All providers are contractually required to protect your information.

SMS opt in data is never shared for marketing.

Legal Requirements

We may disclose information if required:

• By law
• Court order
• Government request
• To protect legal rights

Business Transfers

In the event of:

• Merger
• Acquisition
• Business sale

Your information remains protected under this Privacy Policy.

SMS consent data remains protected and confidential.

5. Data Security

We implement reasonable safeguards including:

• Encryption of sensitive data
• Secure servers
• Access controls
• Authentication systems
• Employee training
• Security monitoring
• Secure backups

No system is completely secure, but we use commercially reasonable protections.

6. Cookies and Tracking Technologies

We use cookies to:

• Improve website performance
• Analyze usage
• Remember preferences
• Improve user experience

You may disable cookies in your browser settings.

Some features may be limited if cookies are disabled.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where permitted
• Withdraw consent
• Opt out of communications
• Request information on data usage

To exercise your rights, contact:

support@takecarecleaners.com

8. Third Party Links

Our website may contain links to external websites.

We are not responsible for third party privacy practices.

9. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal requirements
• Maintain business records
• Enforce agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website.

Continued use of our services indicates acceptance of updates.

11. Contact Information

Take Care Cleaning Inc.
(DBA Take Care Cleaners)

Website: https://takecarecleaners.com
Email: support@takecarecleaners.com

Toronto, Ontario, Canada